Question 1

Why does my card statement show XM SERVICES?

Accepted Answer

XM SERVICES is our billing descriptor used for payment processing. If you have any questions regarding a charge, please contact us and we'll be happy to assist.

Question 2

What services does Streamsoft Solutions offer?

Accepted Answer

We provide web development, digital marketing, IT support, cloud services and subscription optimization — end-to-end technology partnership for growing businesses.

Question 3

How do I get started on a project?

Accepted Answer

Reach out through our contact page with a short description of your goals. We'll schedule a discovery call, scope the work and share a clear proposal.

Question 4

How long does a typical project take?

Accepted Answer

Marketing sites usually take 3–6 weeks, web applications 6–16 weeks depending on scope. We break work into short milestones so you see progress every week.

Question 5

Do you offer ongoing IT support?

Accepted Answer

Yes. We provide monthly retainers for IT support, monitoring, security, backups and continuous improvement of your existing systems.

Question 6

How are payments processed?

Accepted Answer

Payments for services purchased through Streamsoft Solutions are processed under the billing descriptor XM SERVICES, which will appear on your credit or debit card statement.

Question 7

What if I need a refund?

Accepted Answer

Please review our Refund Policy for details. In most cases we're able to resolve concerns quickly if you contact our team before disputing a charge.

Frequently asked questions.